Service Center Analyst
Hybrid · Santiago de Querétaro, Querétaro, Mexico
Job Summary
Service Center Analyst focused on ensuring efficient Supply Chain flow, accurate order management, and driving revenue through proactive outbound sales with an existing customer portfolio. Responsibilities include end-to-end order management, inventory/availability monitoring, coordinating with Supply Chain, Credit, and Sales, and maintaining proactive customer communications. The role combines customer service excellence with a commercial mindset, identifying sales opportunities and offering suitable substitutes to strengthen customer relationships. Requires strong order management expertise, a sales-oriented mindset, and the ability to analyze performance metrics to support department objectives. Bachelor's degree and 1–3 years of related experience; intermediate English desirable; SAP and advanced Excel skills are a plus.
Required Qualifications
- Bachelor’s degree in Business Administration, International Business, Industrial Engineering, or related field.
- 1 to 3 years of experience in customer service, order management, or direct customer sales (outbound prospecting).
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