Service Center Agent – English / Agent(e) service client – anglais
HybridMontréal, Quebec, Canada
Montréal, Quebec, CanadaHybridFull TimeReal EstateLarge
Full TimeLargeReal Estate
Job Summary
Answer customer telephone calls and emails in English, understanding urgent requests and collecting accurate information. Ask targeted questions to resolve issues, coordinate service requests, and ensure appropriate follow-up for residents and prospective tenants. Create and input detailed work orders, dispatching them to technicians while liaising with property management and leasing teams. Recognize priority situations, manage rent reminders, and track work order completion to meet quality and response-time standards. Identify recurring issues and suggest improvements to the customer experience.
Required Qualifications
- Professional spoken and written English
- Full bilingual fluency is not required. Only basic French is needed for simple, routine communication with colleagues in the office
- One to two years of experience in customer service, a call centre or a similar role
- Excellent listening and communication skills
- A friendly, respectful and customer-focused approach
- The ability to take ownership of a request and follow it through to resolution
- Sound judgment and strong problem-solving abilities
- Composure and professionalism when handling difficult situations
- A collaborative, team-oriented approach
- Must be able to understand potentially urgent requests
- Must be able to collect accurate information
- Must be able to explain the next steps
- Must be able to document and dispatch service requirements in English
Desired Qualifications
- Experience in residential real estate
- Knowledge of Yardi
- Spanish
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