Service Call Center Agent
On-siteHouston, Texas, United States
Job Summary
Receiving inbound service phone messages, texts, and leads while returning calls only. Identify client needs and schedule appointments for Retention and Service Departments. Place outbound calls and send text messages and emails to potential customers. Contact clients prior to appointment dates to confirm details and follow up post-visit to ensure satisfaction. Perform needs analysis including vehicle make, type, and features desired. Handle high-volume paid and organic internet leads. Set, confirm, and follow up on all appointments as required. This role supports the Service Business Development Center at Team Gillman, a family-owned dealership group with locations in Houston, Rosenberg, Kingwood, and Clear Lake. Candidates must be self-motivated, trustworthy, and result-driven, working in an independent adult environment without constant oversight.
Required Qualifications
- Must have customer service, phone, and computer experience
- High School Diploma or equivalent
- High School Diploma or GED
- one to two years related experience and/or training
- Prior sales, service, or BDC training
- experience in automotive or trucking
- This is a fulltime position
- Not remote
Desired Qualifications
- If you love to win and are fiercely competitive
- Self-motivated
- trustworthy
- result driven
- motivated
- passionate
- energetic
- highly time efficient
- organized
- Bilingual- Vietnamese, Spanish, Arabic
- Prior sales, service, or BDC training with a proven track record
- Excellent Social Media Skills: Facebook, Twitter, Instagram, Snapchat, etc.
- Outstanding Relationship Building Skills with Potential Clients
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem-solving skills
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