Service & Business Transformation, Senior Consultant

Analyze, document, redesign, and optimize business processes while transforming ideas into digitally executable operating models. Develop business cases and models for new initiatives, identifying monetization and public-private partnership opportunities. Lead service concept design, facilitate stakeholder workshops, and prepare recommendations for Product teams to monitor implementation progress. Identify service improvement opportunities across Ministry platforms and maintain a living register of improvement opportunities. Submit business process documents, process maps, service concept documents, and monthly implementation progress reports. Operate within the Digital Enablement Department at the client site.