Service Business Manager
On-siteSwan River, Manitoba, Canada
Job Summary
Direct and coordinate all service activities within the dealership to enhance customer product support, optimize technician efficiency, and ensure departmental profitability. Plan and initiate service department functions, including staff attraction, retention, and engagement, while overseeing the implementation of service operation processes to maintain adherence to established standards. Lead, develop, and motivate service department staff to achieve performance targets, utilizing technical background to address challenges and promote continuous improvement. Monitor key performance indicators to assess departmental performance and develop strategies to increase customer satisfaction and drive profitability. Collaborate with the Regional Service Manager to identify training needs and implement appropriate programs, ensuring compliance with all regulatory requirements and safety standards.
Required Qualifications
- Minimum of 5+ years of management experience in the agricultural industry, with a proven track record of achieving results
- Demonstrated experience in leading, developing, and motivating a team to achieve performance targets and deliver exceptional customer service
- Strong interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams
- Results-oriented mindset with a focus on driving continuous improvement and achieving departmental goals
- Excellent organizational and problem-solving abilities, with the capacity to manage multiple priorities effectively
Desired Qualifications
- Bachelor's degree in Business Administration, Management, or related field preferred
- Technical background in agricultural equipment or related field highly preferred
- Proficiency in Microsoft Office suite and familiarity with dealership management software is preferred
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