Service Billing Administrator

Review Technical Service time and expense reports for accuracy, then generate and process weekly service billing invoices. Validate work order details, quotes, and purchase orders to ensure correct pricing before invoicing, while coordinating with Purchasing to link third-party service orders. Monitor technician expense submissions, follow up on missing documentation, and investigate customer invoice disputes by collaborating with managers and technicians to gather trip reports and resolve billing concerns. Update CRM records for customer credits and account information, and handle incoming customer calls and case assignments per established protocols. Support month-end closing activities, which may require extended hours during evenings or weekends, and assist with service job quoting and field service scheduling as needed.