Service BDC Representative
$50,000–$55,000 year
On-siteNational City, California, United States
Job Summary
Respond to incoming internet and phone inquiry leads by contacting service clients, offering services and benefits, and scheduling daily appointments. Follow up with clients to coordinate meetings with the Service and Sales Departments, and greet them upon arrival. Make outbound customer calls to meet department goals while maintaining comprehensive product knowledge. Process customer information and performance data in Dealer CRM systems such as Dealersocket and E-Leads. Provide excellent customer service to internal and external stakeholders at all times. Join the Mossy Auto Group family where you will receive paid training, growth opportunities, and incentives.
Required Qualifications
- At least one previous role based in strong customer service experience
- People skills that contribute to effective communication
- Must have strong computer skills
- High school graduate or equivalent
- Accepts constructive criticism with motivation towards improvement in job performance
- Professional appearance & punctual
- Must pass background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility)
Desired Qualifications
- Must be able to lift 50 lbs
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