Service BDC Representative
On-siteGainesville, Georgia, United States
Job Summary
Answer inbound customer calls professionally and efficiently, schedule and manage service appointments, and make outbound calls regarding recalls, maintenance, and warranty opportunities. Review customer service history to recommend appropriate maintenance services and maintain accurate data using CRM and dealership management systems. Stay current on Toyota service campaigns, recalls, and promotions while delivering exceptional customer service. Work closely with service advisors to ensure a seamless experience. Full-time role in Gainesville, GA with competitive benefits including medical, dental, vision, 401(k) match, and paid time off.
Required Qualifications
- Strong verbal communication and active listening skills
- Excellent organizational skills with strong attention to detail
- Ability to multitask in a fast-paced, high-volume environment
- Comfortable learning and using CRM, DMS, and scheduling software
- Professional phone etiquette
- Positive attitude with a strong work ethic
- Ability to work independently and as part of a team
Desired Qualifications
- Previous customer service, call center, BDC, receptionist, appointment scheduling, or administrative experience preferred
- Automotive dealership or service department experience
- Experience with CRM or dealership management software
- Knowledge of Toyota products or automotive maintenance is a plus but not required
- Bilingual candidates are encouraged to apply
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