Service BDC Representative

Answer incoming service calls, emails, and online inquiries, then schedule and confirm service appointments while making outbound calls for maintenance reminders and follow-ups. Maintain accurate customer information in the CRM and build strong relationships by delivering an exceptional customer experience. Work closely with Service Advisors to keep the shop running efficiently and meet daily goals for appointments and customer satisfaction. This role requires strong communication skills, organization, and the ability to multitask in a fast-paced environment. Harnish Auto Family, a stable family-owned dealership with 40 years of history, prioritizes integrity and community engagement.