Service BDC Representative
On-siteCerritos, California, United States
Cerritos, California, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Oversee CRM databases for communication cycles with customers and handle incoming Service Department calls daily using a pre-set script to schedule service appointments. Generate appointments and quotes through proactive outbound prospecting, lead activity management, and responding to internet email and phone leads. Work with BDC, Service, and Parts Managers to maintain excellent customer relationships while educating yourself on latest service and product offerings. Check email frequently and respond to inquiries immediately in a professional manner. Available for phone interactions similar to call center processes.
Required Qualifications
- Team player attitude
- Computer proficiency using MS Office, email and general internet
- Strong interpersonal communication and teamwork skills
- Prompt and courteous
- Enthusiastic personality
- Able to work in a fast-paced environment
- Willing to submit to a pre-employment background check & drug screen
- Valid driver's license and clean driving record
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