Service BDC - Freeman Toyota
On-siteHurst, Texas, United States
Job Summary
Receive inbound service calls and leads, identifying client needs to schedule appointments with Service Associates. Place outbound calls to potential leads and mail marketing letters to provided prospects. Ensure all client concerns regarding cost, warranty, and duration are addressed before the appointment date. Contact clients prior to visits to confirm details and follow up post-visit to ensure customer satisfaction. Interact daily with the BDC Manager, Service Associates, and support staff. Requires a high school diploma, extensive customer service or telemarketing background, and strong communication skills. Medical, dental, and vision benefits are provided.
Required Qualifications
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
- High School Diploma or GED
- one to two years related experience and/or training
- equivalent combination of education and experience
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