Service BDC - CMA's Rocky Mount Toyota
$40,000–$50,000 year
On-siteRocky Mount, North Carolina, United States
Rocky Mount, North Carolina, United StatesOn-siteFull Time$40,000–$50,000 yearSmall
Full TimeSmall
Job Summary
Follow up on dealership manifest and opportunities lists, answer inbound service calls, and support the Service Advisor Team. Make outbound calls to follow up on declined service work, schedule appointments, and contact no-shows to reschedule. Provide customer updates on special-order parts status, appointment reminders, and recall campaigns, while engaging customers in the service drive by greeting and directing them to advisors. Complete customer service survey follow-ups and execute other tasks as assigned to strengthen long-term relationships for Toyota Loyalty & Engagement.
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