Service BDC Associate - Buena Park Honda

Service BDC Associate at Buena Park Honda responsible for generating service appointments via internet inquiries and delivering a premium customer experience by responding promptly, accurately, and professionally. Duties include entering inquiry data into the CRM, generating service appointments, conducting phone surveys to assess preferences and experience, utilizing lead-management tools, compiling reports, and performing other related duties. Preferred: speaks Korean. Required: excellent verbal and written communication, strong MS Office skills, ability to work independently and in a team in a fast-paced call-center environment, plus ability to read and comprehend rules, regulations, policies, and procedures.