Service BDC Agent
$42,000–$69,600 year
On-siteNorth Kansas City, Missouri, United States
Job Summary
Answer inbound service calls and assist customers with scheduling appointments while providing a professional and positive customer experience. Make outbound calls to support service retention efforts, appointment follow-up, missed appointment recovery, and ongoing customer communication. Support customer satisfaction initiatives, CSI goals, and dealership service processes while maintaining professionalism during all interactions. Assist with appointment confirmations, special order parts communication, and administrative follow-up tasks. Work closely with the service department team to support daily operations and help professionally de-escalate upset customer situations. Full-time Monday through Friday with rotating Saturday availability.
Required Qualifications
- Valid driver's license with a clean or acceptable driving record
- Ability to pass a standard background check
- Strong reliability and consistent attendance
- Comfortable working in a fast-paced, customer-focused environment
- Basic computer skills and willingness to learn new systems
- Comfortable handling customer concerns and working in a team-oriented environment
Desired Qualifications
- Previous customer service or phone-based experience
- Previous customer service, BDC, call center, or dealership experience
- Previous customer service or phone-based experience is preferred
- Previous customer service, BDC, call center, or dealership experience preferred but not required
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