Service Base Manager-West
Hybrid · Phoenix, Arizona, United States
Job Summary
Lead HUBER Technology’s West Coast Service Hub in the greater Phoenix, AZ area, establishing and expanding the regional service and Aftermarket Sales presence. Act as the primary regional representative for HUBER Service, driving lifecycle services, maintenance concepts, spare parts, and refurbishment initiatives, while developing regional teams and maintaining customer relationships with municipalities, HUBER Sales Representatives, and cross-functional partners. Ensure operational excellence, standardize service processes per ISO 9001:2015, and collaborate with Project Management and Engineering to deliver customer-focused service solutions. Travel within the United States as required to support customer visits and regional activities; combine office-based leadership with remote work where applicable.
Required Qualifications
- Associate’s or Bachelor’s degree in Engineering, Industrial Technology, Business Management, or a related technical field, or an equivalent combination of education and relevant experience
- Minimum of 5+ years of experience in Service, Field Service Operations, Aftermarket, technical sales support, or related customer-facing industrial environments, preferably within wastewater, industrial equipment, manufacturing, process industries, or similar markets
- Previous leadership or supervisory experience is preferred
- Demonstrated leadership experience with responsibility for team development, workforce planning, performance management, coaching, and organizational growth
- Strong understanding of mechanical equipment, industrial systems, and service operations with the ability to support technical discussions and customer applications
- Proven experience developing customer relationships and identifying Service and Aftermarket Sales opportunities, including lifecycle solutions, maintenance concepts, spare parts, and refurbishment initiatives
- Demonstrated ability to lead teams, manage multiple priorities, and make sound decisions in a fast-paced, customer-focused environment
- Strong business acumen with proven problem-solving, analytical, and decision-making skills
- Strong customer orientation with the ability to establish credibility and build long-term professional relationships
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and ability to work with ERP and other service management systems
- Self-motivated, organized, and capable of working independently with a high level of initiative and accountability
- Strong verbal and written communication skills in English
- Demonstrated commitment to Environmental, Health & Safety (EH&S) standards in office, service, and field environments
- Ability to travel within the United States as business needs require
- Valid driver’s license and ability to maintain a current passport
- This role requires ability to pass a pre-hire drug test, any random safety/drug testing, ability to pass a pre-hire background check and completion of an I-9 form as Huber is an E-Verify Employer
Additional Requirements
- Must pass pre-hire drug test and background check; ability to obtain and maintain necessary vaccinations as required by site/environment
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