Service Assurance Representative

Maintain regular communication with sales and customers while executing the order-entry process and coordinating with planning, production, procurement, logistics, warehousing, quality, and sales departments to meet delivery dates. Resolve inquiries and support clients during emergencies, negotiate lead times, and monitor order status for internal and external stakeholders. Process customer complaints and material rejections, request inter-plant transfers, and generate service level reports. Participate in root cause analysis for missed orders and coordinate credit hold releases with finance. Cultivate relationships with customers and promote adherence to supply agreements and inventory policies. Requires a Bachelor's degree in administrative areas, 2-3 years of experience in customer service or sales, and advanced English proficiency. Located in Alsip, Illinois.