Service Associate
On-siteRaub, Pahang, Malaysia
Job Summary
Process a wide range of customer transactions accurately and efficiently, including deposits, withdrawals, fund transfers, bill payments, and foreign exchange. Respond to inquiries regarding bank products, services, account information, and general procedures while assisting with account opening, closures, and maintenance requests. Educate customers on digital banking channels and self-service options, ensuring thorough understanding of all policies and procedures. Identify and escalate complex issues to supervisors for resolution, maintaining accurate documentation and promoting suitable products based on customer needs. Adhere to regulatory compliance standards and collaborate with team members to achieve branch service targets and operational efficiency.
Required Qualifications
- SPM or Diploma holder in Information Technology, Business Administration or equivalent
- At least 3 years of working experience in a similar capacity in the financial industry
- Experience in managing people and projects
- Excellent leadership, interpersonal and problem-solving skills
- Ability to work independently and under pressure
- Strong organizational and multitasking abilities
- Proficiency in MS Office Suite and relevant banking systems
Desired Qualifications
- Knowledge of ITIL process
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.