Service Appointment Coordinator
$35,360–$43,680 year
On-site · Maplewood, Minnesota, United States
Job Summary
Service Appointment Coordinator role at Maplewood Toyota focuses on outbound appointment scheduling, customer outreach, and retention for the service department. Responsibilities include making outbound calls to schedule service appointments, following up on maintenance/recalls/recommended services, re-engaging customers, handling inbound inquiries, documenting communications in CRM, coordinating with service staff, and contributing to process improvements. Requires strong phone etiquette, organized, professional communication, ability to multitask, and a customer-service oriented mindset; prior customer service success and automotive/dealership exposure preferred. This is a full-time, in-person position in Maplewood, MN with benefits.
Required Qualifications
- Previous customer service experience required
- Strong communication skills, both verbal and written
- Comfortable spending much of the day on the phone
- Confident making outbound calls and speaking with customers professionally
- Strong computer skills and ability to learn new systems quickly
- Excellent multitasking, organization, and time management skills
- Positive attitude and team-oriented mindset
- Dependable, professional, and eager to learn
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