Service and Warranty Advisor
On-siteCassopolis, Michigan, United States
Cassopolis, Michigan, United StatesOn-siteFull TimeEntry LevelHigh School Or EquivalentSmall
Full TimeEntry LevelHigh School Or EquivalentSmall
Job Summary
The Service and Warranty Advisor handles inbound technical calls from customers as an entry-level, frontline role and often serves as the first contact for service. Duties include Tier I technical support and general troubleshooting, thorough documentation of all calls, follow-up on open tickets to provide resolutions, dispatching service technicians based on issues, and bringing concerns to leadership. Requires high school diploma or equivalent and strong written/verbal communication and problem-solving abilities.
Required Qualifications
- High School/GED or equivalent relevant experience
- Excellent written and verbal communications skills.
- Sharp troubleshooting and problem-solving abilities: quick, calm, logical and analytical
Desired Qualifications
- Excellent written and verbal communications skills.
- Sharp troubleshooting and problem-solving abilities: quick, calm, logical and analytical
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.