Service and Sales Advisor (JITS) Call Centre Agent (6 Months Contract)
On-site · Cape Town, Western Cape, South Africa
Job Summary
Service and Sales Advisor (JITS) for a 6-month contract based in Cape Town, operating within a high-volume Direct Axis Contact Centre. The role balances customer service with sales objectives, handling inbound and outbound interactions across multiple channels (phone, email) to resolve queries, deliver service excellence, and provide relevant financial solutions through product recommendations. The position emphasizes governance, compliance, stakeholder relationships, teamwork, and the ability to adapt to a performance-driven environment while maintaining service levels and meeting deadlines.
Required Qualifications
- Minimum qualification – Matric (Grade 12)
- NQF Level 5 qualification or Diploma would be advantageous
- 1 to 3 years of experience in Client Services Support and Delivery would be advantageous but is not essential
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