Service Agreement Administrator

Manage customer billing inquiries, service requests, and complaints while identifying upselling opportunities to maintain income streams. Act as the primary interface for service agreement administrative issues from customers, Business Development Managers, and Account Managers, utilizing the CRM to process agreements and escalate out-of-scope matters. Interpret work orders, invoices, credits, and correspondence, ensuring accurate documentation and audit compliance for service calls and billing processes. Handle complex billings, set up new agreements, and perform revenue recognition and planned maintenance schedules. Analyze cost and inventory impacts of processed work and troubleshoot gross margin and tech production reports. Maintain weekly, monthly, and annual customer service and accounting processes according to company procedures. Develop partnerships with outside sales account managers and service managers.