Service Advisors- Larry H. Miller Ford/Nissan Mesa

Greet customers in a timely, friendly manner, obtain pertinent vehicle information, and actively build rapport to promote satisfaction and retention. Advise customers on vehicle maintenance per manufacturer specifications, generate accurate repair estimates, and establish completion times with technicians. Answer incoming service calls, maintain and schedule appointments, and follow prescribed post-follow-up procedures to drive return visits and CSI scores. Strictly adhere to warranty guidelines, federal/state laws, and company policies regarding data and property safeguarding. Manage a fast-paced environment with limited supervision while maintaining honesty and great customer service, phone, and computer skills. Must be 18+, hold a valid driver's license, and pass pre-employment screening. Previous automotive Service Advisor experience is heavily preferred.