Service Advisor/Writer

Greet customers, determine repair needs, and relay information to Service Technicians. Prepare Repair Orders, enter orders into service database systems, and develop estimates by costing materials, supplies, labor, and fees. Explain estimates, obtain customer approval, and contact clients to update them on vehicle repair status. Verify warranty and service contract coverage by examining records and submitting warranty pre-approvals with suppliers. Maintain log records and corrective actions with notes of customer interaction via telephone, email, or in person. This role requires 1-3 years of service advising experience and strong attention to detail within a team environment.