Service Advisor / Writer Automotive | Legacy Ford of Rosenberg
$90,000–$90,000 year
On-siteRosenberg, Texas, United States
Rosenberg, Texas, United StatesOn-siteFull Time$90,000–$90,000 year
Full Time
Job Summary
Greet service department customers promptly and courteously, then listen to their needs and translate repair requests to technicians. Provide accurate estimates, inspect repair quality, and notify clients when vehicles are ready for pickup. Upsell additional services using low-pressure methods while maintaining high integrity and managing extended warranties. Handle minor complaints, keep the Service Manager informed of potential issues, and maintain Customer Satisfaction Index scores per dealership standards.
Required Qualifications
- 2+ years dealership experience minimum
- Must be able to greet guests
- Must be able to schedule appointments
- Must act as a liaison between customers and service techs
- Must be able to make customers feel welcome
- Must be able to make customers feel confident that their needs are being met
- Must have people skills
- Must be able to listen to customers
- Must be able to clearly translate repair needs to techs
- Must be able to provide accurate repair/maintenance estimates
- Must be able to adhere to policies on vehicle care and operation
- Must be able to follow up on each repair
- Must be able to keep customers informed of progress
- Must be able to sell and manage extended warranties
- Must be able to inspect repair quality
- Must be able to ensure all work is complete
- Must be able to notify customers when vehicles are ready for pick up
- Must be able to review and explain repairs and associated costs with customers
- Must be able to handle minor customer concerns and complaints
- Must be able to keep Service Manager informed of all problems and potential problems
- Must be able to maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
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