Service Advisor
$37,440–$62,400 year
On-siteSuperior, Wisconsin, United States
Superior, Wisconsin, United StatesOn-siteFull Time$37,440–$62,400 yearLicense Or CertificationMedium
Full TimeLicense Or CertificationMedium
Job Summary
Service Advisor at Transwest handles customer interactions for commercial trucks, actively listens to identify services, prepares service orders, and presents quotes. The role involves upselling equipment and services, obtaining customer authorizations, coordinating with the Foreman for dispatch, presenting repair orders, processing payments, updating Uptime Pro, contacting customers for pickups/deliveries, and ensuring timely completion of repairs. Strong communication, multitasking, attention to detail, and ability to work varying shifts are essential.
Required Qualifications
- Actively listen to customers and create descriptions of any problems or services that may be needed.
- Prepare service orders.
- Engage in upsells and promotions for additional equipment and services.
- Obtain customer authorizations and signatures.
- Present repair orders to the Foreman for dispatch.
- Prepare and present customers with quotes.
- Communicate with customers and the foreman as needed.
- Work with the Foreman to ensure all repairs are completed.
- Prepare invoice repair orders.
- Contact customers for pick up or delivery.
- Ensure that a secured payments are made prior to releasing serviced vehicles.
- Update Uptime Pro (Freightliner Elite Support Locations).
- Answer service calls.
- Additional duties as assigned.
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