Service Advisor
On-site · Indianapolis, Indiana, United States
Job Summary
Customer-focused Service Advisor role delivering concierge-level service for automotive clients. Responsibilities include warmly greeting clients, listening to concerns, explaining service recommendations, coordinating repair orders with technicians and parts, preparing cost estimates, providing status updates, reviewing completed work with customers, and identifying maintenance services per manufacturer guidelines to hit service sales goals. Requires collaboration with technicians and parts teams, strong communication skills, familiarity with dealership management systems, and a professional demeanor aligned with a luxury brand.
Required Qualifications
- Previous experience as an Automotive Service Advisor required
- Strong understanding of automotive systems, maintenance, and repair processes
- Exceptional communication and interpersonal skills
- Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Professional demeanor consistent with a luxury brand
- Valid driver’s license with a clean driving record
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