Service Advisor
On-siteRocky Mount, North Carolina, United States
Rocky Mount, North Carolina, United StatesOn-siteFull Time
Full Time
Job Summary
Manage customer service and scheduling for the Rocky Mount CDJR service department, handling inquiries, repairs, and scheduling for Chrysler, Dodge, Jeep, and Ram vehicles. Utilize Dealertrack DMS to process appointments and coordinate with technicians to ensure timely vehicle turnaround. Maintain accurate records while resolving customer concerns and driving sales through performance bonuses. This role offers a competitive salary, sign-on bonus, health insurance, and 401(k) matching within a family-oriented environment that promotes internal advancement to Service Manager.
Required Qualifications
- Previous automotive service advisor experience preferred
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Positive attitude and team-first mindset
Desired Qualifications
- Experience with Chrysler, Dodge, Jeep Ram vehicle and/or Dealertrack DMS is a major plus—we're happy with experience in either
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