Service Advisor/Team Leader
$52,000–$120,000 year
On-siteNaperville, Illinois, United States
Job Summary
Greet service department customers promptly and courteously, listen to each customer, and clearly articulate repair needs to technicians. Educate recommended services using low-pressure, high-integrity methods, provide accurate estimates, and ensure all work is complete before notifying customers when vehicles are ready. Follow up on repairs, keep customers informed of progress, handle minor concerns and complaints, and maintain Customer Satisfaction Index scores. Sell and manage extended warranties while keeping the Service Manager informed of all problems. This role supports the Gerald family's decades-long commitment to honesty and excellence in the Chicago area.
Required Qualifications
- natural knack for pleasing people
- expert in the art and science of customer service
- comfortable greeting customers
- comfortable scheduling appointments
- comfortable acting as a liaison between customers and service techs
- ability to listen to each customer
- ability to clearly articulate repair needs to techs
- ability to educate recommended/additional services using low-pressure, high-integrity methods
- ability to provide accurate estimates of repair/maintenance costs
- adherence to dealership policy on customer vehicle care and operation
- ability to follow up on each repair
- ability to keep customers informed of progress
- ability to sell and manage extended warranties
- ability to inspect repair quality
- ability to ensure that all work is complete
- ability to notify customers when vehicles are ready for pick up
- ability to review and explain repairs and associated costs with customers
- ability to handle minor customer concerns and complaints
- ability to keep Service Manager informed of all problems and potential problems
- ability to maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- experience commensurate with Fortune 500 companies
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