Service Advisor

Greet customers with a smile to understand repair needs and act as the liaison between clients and Service Technicians. Provide accurate repair estimates, review and explain costs, and follow up on each repair while notifying customers of vehicle readiness. Upsell additional services using low-pressure methods, handle minor complaints by informing the Service Manager, and maintain Customer Satisfaction Index scores per dealership standards. Adhere to policies on vehicle care and operation. Team Gillman, a family-owned group representing Acura, Honda, and Subaru since 1938, prioritizes customer service as paramount for continued prosperity.