Service Advisor
$50,000–$100,000 year
On-siteAnchorage, Alaska, United States
Job Summary
Serve as the primary point of contact for guests throughout the service process, from write-up to delivery. Translate technical repair information into clear communication that earns trust and sets accurate expectations. Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest. Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule. Identify and present additional service recommendations that protect guest safety and vehicle performance. Maintain accurate records in the DMS and uphold all documentation and compliance standards. Represent Chevrolet Buick GMC Cadillac of Anchorage and our hospitality standard in every guest interaction.
Required Qualifications
- Valid driver's license with a clean driving record
- Clear, composed communicator -- able to explain service needs in plain language and follow through without gaps
- Organized and accurate under the pace of a busy service operation
- Self-motivated with a genuine drive to serve people well and grow your earnings
- Comfortable learning DMS platforms and GM service processes
Desired Qualifications
- Service advisor experience preferred -- not required
- Hospitality, sales, retail, or other guest-facing backgrounds
- A hospitality mindset -- in Anchorage, the people you serve are your neighbors, and they remember how you treated them
- Strong candidates have come from automotive, hospitality, retail, military service, and other community-oriented roles
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