Service Advisor
$50,000–$120,000 year
On-site · Palmer, Alaska, United States
Job Summary
Serve as the primary point of contact for guests throughout the service process—from write-up to delivery. Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations. Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest. Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule. Identify and present additional service recommendations that protect guest safety and vehicle value. Deliver a consistent, professional pickup and delivery experience that keeps guests coming back. Maintain accurate records in the DMS and uphold all documentation and compliance standards. Represent GMC of Palmer and Swickard's hospitality standards in every guest interaction.
Required Qualifications
- 2+ years of service advisor experience in a franchised dealership
- GM brand experience a strong plus
- Track record of strong CSI and NPS scores and repeat guest relationships
- Reynolds & Reynolds or CDK experience preferred
- Clear, composed communicator who builds trust quickly and keeps technicians and managers aligned
- Ability to manage high volume accurately without losing attention to detail or guest experience
- Valid driver's license with a clean driving record
- A hospitality mindset -- you treat every guest interaction like it matters
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