Service Advisor/Supervisor
On-siteHannibal, Missouri, United States
Job Summary
Conduct customer scheduling via phone, email, and business systems while managing job openings, work order notes, service report reviews, warranty claims, invoicing, and job closings. Coordinate daily service department operations by assisting the Shop Manager and Field Manager, overseeing yard facilitator duties, and maintaining office organization and appearance. Motivate a diverse workforce and ensure effective communication flows between customers, shop management, and technicians to maintain high customer satisfaction. Requires 2 years of service department experience, valid driver's license, and proficiency in Microsoft Office applications.
Required Qualifications
- 2 years' experience in service department setting
- Excellent communication skills (verbal and written) and customer service skills
- Ability to write professional business communication by email or letter
- Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals
- Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook
- High School Diploma or equivalent
- Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate)
- Must be flexible to work varying schedules and hours as needed
Desired Qualifications
- Experience in DBS and SIS networks
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