Service Advisor
On-siteOdessa, Texas, United States
Job Summary
Serve as the primary point of contact for all customers from initiation through completion of the service job. Communicate status, description, and cost of work to customers while assigning service jobs to Technicians and overseeing job progress to completion. Ensure all required parts and supplies are available, verify that service performed complies with company safety and standard operating procedures, and maintain quality control of the complete process. Create final customer invoices with complete explanations and charges, then review these with customers. Requires three to seven years of related experience, supervisory background, and proficiency in Microsoft Office and JD Edwards. Located in Odessa, TX, with a mix of office and shop environments.
Required Qualifications
- High School Graduate or General Education Degree (GED)
- three to seven years related experience
- Ability to utilize the available time to organize and complete work within given deadlines
- Ability to communicate in writing clearly and concisely
- Ability to communicate effectively with others using the spoken word
- Ability to take care of the customers' needs while following company procedures
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
Desired Qualifications
- Associates or Bachelors Degree
- Prior customer service experience in an automotive or heavy-duty engine repair environment
- Prior supervisory experience
- Prior experience with JD Edwards service system
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