Service Advisor
On-siteMonticello, New York, United States
Job Summary
Greet customers promptly, obtain vehicle information, and clearly report all described symptoms. Determine maintenance needs based on age, mileage, and history, then prepare accurate cost estimates for labor and parts. Establish follow-up times, monitor daily vehicle progress, and update customers frequently. Verify final invoices against repair orders, explain completed work and charges, and set up loaner cars as needed. Confirm insurance before scheduling maintenance. This role requires previous service department experience, strong computer skills, and the ability to lift 50 pounds while working on your feet in a fast-paced environment. Join the VNB family at Ford of Monicello, where we value service to each other and the world as much as to our customers.
Required Qualifications
- Minimum of 1 year in service department
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
- Basic computer skills
- High school diploma or equivalent
Desired Qualifications
- Previous experience at a Ford dealership is a plus
- Past experience as a service advisor, assistant lane manager or service consultant
- Knowledge of automobiles
- Proven record of achieving exceptional customer satisfaction
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Positive, friendly attitude
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