Service Advisor
$55,000–$75,000 year
On-siteLancaster, Ohio, United States
Job Summary
Greet service department customers promptly and courteously, listen to their needs, and translate repair requirements to technicians. Provide accurate estimates, inspect repair quality, and notify clients when vehicles are ready for pickup. Upsell additional services using low-pressure methods, sell extended warranties, and maintain Customer Satisfaction Index scores. Handle minor complaints, keep the Service Manager informed of issues, and follow up daily on repair progress. Adhere strictly to vehicle care policies. This role requires a 5-day work week closed on Sundays with bi-weekly pay, a competitive salary plus commission, and benefits including medical, dental, vision, disability, and 401(k). Two years of experience is preferred, with RV experience as a plus.
Required Qualifications
- Must be able to professionally greet guests by phone or in person
- Must be able to schedule appointments
- Must be able to act as a liaison between customers and service techs
- Must be able to make customers feel welcome and confident that their needs are being understood and achieved
- Must be able to greet service department customers promptly and courteously
- Must be able to listen to customers and clearly translate repair needs to techs
- Must be able to provide accurate repair/maintenance estimates
- Must be able to follow up on each repair and keep customers informed of progress daily
- Must be able to sell and manage extended warranties
- Must be able to inspect repair quality and ensure all work is complete
- Must be able to notify customers when vehicles are ready for pick up
- Must be able to review and explain repairs and associated costs with customers
- Must be able to handle minor customer concerns and complaints
- Must be able to keep Service Manager informed of all problems and potential problems
- Must be able to maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Desired Qualifications
- Experience with Motility software system
- 2 years experience
- RV experience
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