Service Advisor
$75,000–$75,000 year
On-siteSan Antonio, Texas, United States
Job Summary
Greet service department customers promptly, listen to their needs, and clearly translate repair requirements to technicians. Provide accurate repair estimates, inspect work quality, and notify customers when vehicles are ready for pickup. Upsell additional services using low-pressure methods while maintaining high integrity, and handle minor complaints to keep Customer Satisfaction Index scores in accordance with dealership standards. Sell and manage extended warranties, keeping the Service Manager informed of all issues. Maintain adherence to vehicle care policies and follow up on each repair to ensure progress is communicated.
Required Qualifications
- Customer service expertise
- Ability to greet guests
- Ability to schedule appointments
- Ability to act as a liaison between customers and service techs
- People skills
- Ability to listen to customers
- Ability to translate repair needs to techs
- Ability to provide accurate repair/maintenance estimates
- Ability to follow up on repairs and keep customers informed
- Ability to sell and manage extended warranties
- Ability to inspect repair quality
- Ability to notify customers when vehicles are ready
- Ability to review and explain repairs and associated costs
- Ability to handle minor customer concerns and complaints
- Ability to keep Service Manager informed of problems
- Ability to maintain Customer Satisfaction Index (CSI) scores
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