Service Advisor
On-site · Quincy, Illinois, United States
Job Summary
Service Advisor at Shottenkirk Toyota Quincy: greet customers, collect customer and vehicle information, clearly report symptoms, determine and recommend maintenance based on age, mileage or history, prepare complete labor-and-parts cost estimates, establish follow-up times, monitor vehicle progress, and explain completed work and charges to customers. The role emphasizes providing excellent customer service, accurate documentation, and effective communication about maintenance and repair work. Located at Quincy, IL with in-person (on-site) duties; prior experience as a service advisor or service consultant and a proactive, energetic mindset are valued, along with integrity and willingness to learn new software. The employer is Shottenkirk Automotive Group, an equal opportunity employer.
Required Qualifications
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
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