Service Advisor - Rockwall County VW

Listen to customer problems, arrange appropriate service repairs, and set expectations for technicians to ensure vehicles are repaired right the first time. Schedule service in person or on the phone to facilitate prompt and accurate diagnosis, while making repair recommendations and managing delivery. Maintain an excellent Customer Satisfaction Index by ensuring required documentation is complete and compliant with regulations. Comply with all safety policies, attend mandatory trainings, and educate new staff members. Continually learn product updates to better assist customer needs and establish personal productivity goals aligned with dealership standards.