Service Advisor

Job Summary

Required Qualifications

• •Must be able to greet guests
• •Must be able to schedule appointments
• •Must be able to act as a liaison between customers and service techs
• •Must be able to make customers feel welcome
• •Must be able to make customers feel confident that their needs are being met
• •Must be able to effectively lead and coach others
• •Must be able to effectively communicate with customers
• •Must be able to effectively manage customer expectations
• •Must be able to effectively handle customer complaints
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on repairs
• •Must be able to effectively keep customers informed of progress
• •Must be able to effectively inspect repair quality
• •Must be able to effectively ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers
• •Must be able to effectively translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs
• •Must be able to effectively upsell additional services using low pressure, high integrity methods
• •Must be able to effectively provide accurate repair/maintenance estimates
• •Must be able to effectively adhere to policies on vehicle care and operation
• •Must be able to effectively follow up on each repair and keep customers informed of progress
• •Must be able to effectively sell and manage extended warranties
• •Must be able to effectively inspect repair quality and ensure all work is complete
• •Must be able to effectively notify customers when vehicles are ready for pick up
• •Must be able to effectively review and explain repairs and associated costs with customers
• •Must be able to effectively handle minor customer concerns and complaints
• •Must be able to effectively keep Service Manager informed of all problems and potential problems
• •Must be able to effectively maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• •Must be able to effectively greet service department customers promptly and courteously
• •Must be able to effectively listen to customers and clearly translate repair needs to techs