Service Advisor

Receive customer enquiries by telephone and in person, converting them into firm bookings while ensuring customers understand job card details and sign for agreement. Collect payment for cash repairs at vehicle collection, maintain accurate cash and credit recording systems, and verify validity for cheque, credit card, or charge card payments. Notify customers of payment needs and dealership policies regarding vehicle release, ensuring all warranty and free-of-charge work is identified and signed for with clear explanations of limits. Maintain the workshop loading system, administer paperwork to control documentation flow, and keep appointment, daily, and three-month booking records up to date. Conduct follow-up calls for next service schedules and verify account credit limits.