Service Advisor

Greet customers promptly to obtain vehicle information, listen to concerns, and conduct walkarounds or road tests to confirm service needs. Prepare repair orders with accurate estimates for labor and parts, coordinate workflow with dispatch, and obtain customer authorization before additional repairs. Monitor repair progress, communicate updates and delays, and explain completed work and charges clearly. Maintain organized documentation, coordinate vehicle parking and key control, and support quality control processes to minimize comeback repairs. Uphold dealership standards for professionalism, safety, and compliance while participating in assigned training.