Service Advisor
On-siteGonzales, Louisiana, United States
Job Summary
Greet clients promptly and courteously, then ascertain, listen to, and articulate their needs to provide accurate estimates for repairs. Work closely with technicians to manage the client experience, while writing, maintaining, and closing Repair Orders. Present additional services using a low-key, high-integrity selling method, and sell and manage extended warranties. Inspect repair quality, notify customers when vehicles are ready, and review repairs and associated costs with clients. Handle minor concerns and complaints, keeping the Service Manager informed of all issues. Maintain Customer Satisfaction Index scores and attend department meetings as needed.
Required Qualifications
- high school diploma or GED
- valid, unrestricted driver's license (you must be insurable)
- clean, acceptable, and safe driving record
- ability to pass pre-employment screening requirements, which include a social media check, a drug screen & physical, a background check, and a Motor Vehicle Report
- ability to read and comprehend instructions and information in the English language
- Must maintain a clean, acceptable, and safe driving record
- Must be able to pass pre-employment screening requirements, which include a social media check, a drug screen & physical, a background check, and a Motor Vehicle Report
- ability to read and comprehend instructions and information in the English language
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