Service Advisor

Greet customers entering the service department and manage incoming telephone calls regarding repairs, scheduling, costs, and completion dates. Assist in preparing repair quotes, writing service orders, and obtaining customer approvals. Open and close repair orders efficiently, even during service overflow, while monitoring job progress and keeping customers updated. Assign service technicians to specific jobs, identify up-selling opportunities, and report customer complaints to management. Inspect departing jobs for quality and cleanliness, finalize paperwork, and check cash schedules daily. Maintain good housekeeping and safe work practices while serving as a relief for shop supervisors.