Service Advisor
On-site · Salisbury, Maryland, United States
Job Summary
Service Advisor at Pohanka Family of Dealerships in Salisbury, MD. Responsibilities include greeting customers, collecting vehicle information, clearly reporting symptoms, determining and recommending maintenance based on age/mileage/history, preparing complete labor and parts cost estimates, establishing follow-up, monitoring vehicle progress and updating customers, reconciling final invoices with work performed, and explaining completed work and charges. Ideal candidate demonstrates strong customer service, communication skills, energy, integrity, and a professional demeanor to deliver a positive customer experience in a temperature-controlled shop environment.
Required Qualifications
- Proven record of achieving exceptional Customer Satisfaction
- Excellent communication skills
- Above average energy level
- Personal and professional integrity
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