Service Advisor
On-siteBedford, Pennsylvania, United States
EXPIREDBedford, Pennsylvania, United StatesOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Respond to inquiries regarding services, pricing, repair dates, and bill adjustments. Assess customer needs to promote alternative products and coordinate activities with internal departments. Utilize computerized systems to gather information, track calls, enter sales, and expedites customer orders. Communicate repair order status to customers and close repairs. Maintain a desk environment with a phone headset, occasionally move to access files, and visit customer sites as required. Valid driver's license essential.
Required Qualifications
- High energy
- self-starter
- serious minded
- capable of initiating and building productive relationships
- The ability to respond to inquiries regarding the company's services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc.
- Skills to promote and sell our company's services
- The ability to assess needs and promote alternative products and services
- Prior Truck/Automotive Service/Dealership experience
- Strong written and verbal communications
- strong telephone skills
- Must possess a valid driver's license
- Must have the ability to walk/stand throughout the day
Desired Qualifications
- Experience in opening, reviewing, communicating status to customer and closing of repairs orders
- Processes and/or expedites customer orders
- Experience in utilizing computerized systems to gather information, troubleshoot, track calls, enter and confirm sales
- Coordinating skills to communicate activities with other internal departments to meet customer needs
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