Service Advisor
On-siteMonticello, Minnesota, United States
Job Summary
Greet customers, take repair requests, and provide accurate cost and time estimates in a timely manner. Maintain clear communication throughout the repair process while coordinating repair instructions and selling additional services. Open, update, and close repair orders with accuracy, complete warranty documentation, and ensure parts purchases are documented correctly. Provide technicians with clear job details, conduct quality reviews, and coordinate with the Parts Department for component availability. Ensure regulatory compliance, promote a safe work environment, and report operational concerns to the Service Manager. Primarily office/desk-based with frequent movement throughout the shop; requires standing, walking, and bending for extended periods. High school diploma required with minimum 5 years' experience as a heavy truck or equipment technician.
Required Qualifications
- High school diploma or equivalent
- Minimum of 5 years' experience as a heavy truck or equipment technician
- Experience with regulatory compliance related to vehicles, warranties, and shop operations
- Strong technical troubleshooting knowledge with heavy trucks or equipment
- Excellent customer service and communication skills, both verbal and written
- Proficiency with computers and dealership software systems
- Professional demeanor and personal appearance
- Ability to work in a fast-paced, high-pressure environment while maintaining accuracy and composure
- Positive attitude with a focus on problem-solving and collaboration
- Must be able to stand, walk, and bend for extended periods
Desired Qualifications
- Prior experience with Mack and Volvo products, dealership operations, and OEM systems
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