Service Advisor - Nalley Hyundai
On-siteStonecrest, Georgia, United States
Job Summary
Greet customers in a timely, friendly manner, obtain pertinent vehicle information, and actively build rapport to promote satisfaction and retention. Advise customers on vehicle care and value, generate complete and accurate repair estimates, and establish communication regarding completion times with technicians. Answer incoming service calls, maintain and schedule appointments, and follow prescribed post-follow-up procedures to drive return visits and high CSI scores. Strictly adhere to manufacturer warranty guidelines, federal laws, and company policies regarding data and property safeguarding. Manage this fast-paced environment with limited supervision while maintaining honesty and compliance.
Required Qualifications
- Must be able to manage in a fast paced work environment with limited supervision
- Must have great customer service, phone and computer skills
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background & drug test)
Desired Qualifications
- Previous automotive Service Advisor experience heavily preferred
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