Service Advisor, Munich (m/f/d)
On-siteMunich, Bavaria, Germany
Munich, Bavaria, GermanyOn-siteFull TimeAutomotiveLarge
Full TimeLargeAutomotive
Job Summary
Greet clients promptly, conduct vehicle walk-arounds and verbal interviews to ascertain primary concerns, and write clear repair orders for technicians. Consult on service options, explain time and cost estimates, and accurately document client concerns for diagnosis. Track vehicles through the maintenance and repair process, perform the final quality check before redelivery, and invoice and collect payment. Manage scheduling, phone inquiries, and status updates to ensure clients understand all services performed.
Required Qualifications
- Education and / or relevant work experience from the automotive industry
- 4+ years providing excellent customer experience
- Excellent interpersonal skills
- Empathic and patient demeanor
- Problem solving and creative thinking skills
- General automotive knowledge (not required) or willingness to learn
- Ability to explain complicated concepts to clients who may not be familiar with industry terminology
- Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- A valid driver license class
Desired Qualifications
- High level of communication skills
- A quick ability to learn and grasp concepts
- Knowledge of HV systems, and EV powertrains
- Start-up experience and related fast-paced environments
- Previous OEM specific EV experience and training
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