SERVICE ADVISOR - MICHAEL HOHL RV
$38,000–$58,000 year
On-siteCarson City, Nevada, United States
Job Summary
Greet customers promptly, listen to vehicle service needs, and schedule appointments to optimize technician workflow. Communicate repair options, provide accurate estimates, and coordinate with technicians to prioritize repairs based on safety and customer requirements. Maintain detailed records of interactions, service orders, and vehicle history while offering ongoing updates and promoting maintenance recommendations. Ensure compliance with company policies and safety standards throughout the service process. This role supports the dealership's service department by balancing customer expectations with technical delivery to drive retention and operational efficiency.
Required Qualifications
- High school diploma or equivalent
- Proven experience in a customer service role
- Basic understanding of vehicle maintenance and repair terminology
- Strong communication and interpersonal skills
- Proficiency with computer systems and service management software
Desired Qualifications
- Certification or training related to automotive service advising or automotive technology
- Experience working in a motor vehicle dealership or service center
- Familiarity with customer relationship management (CRM) tools
- Ability to read and interpret vehicle service manuals and repair orders
- Multilingual abilities to support a diverse customer base
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