Service Advisor
On-siteLebanon, Indiana, United States
Job Summary
Coordinate Field and Shop Service activities for internal and external customers, including installation, maintenance, and repair. Assist customers with repair needs, verify warranty coverage, and prepare service estimates for repairs and preventative maintenance plans. Schedule technician workloads to maximize efficiency and create, track, and close work orders while keeping clients and staff informed of status, costs, and timelines. Maintain customer and supplier relations, participate in toolbox and safety meetings, and communicate maintenance requirements to the Service Manager. Based in Lebanon, IN, this role requires 3+ years in heavy equipment and proficiency in MS Office.
Required Qualifications
- Ability to work with little supervision
- adapt quickly to a rapidly changing environment
- Proficient computer skills
- Standard programs such as MS Excel, Word, and Outlook
- Strong communication
- attention to detail
- multi-task multiple jobs within the work day
- Safety knowledge
- experience with general concepts and practices within a Service Department
- 3+ years experience in Heavy Equipment Industry
Desired Qualifications
- Crane experience
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